How we collect, use and protect your information when you use the NexaDial platform.
NexaDial ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard information when you use the NexaDial cloud PBX platform.
By using the Platform, you agree to the collection and use of information in accordance with this Policy.
We collect information that you provide directly and information generated through your use of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Account Data | Name, email address, hashed password, role | Authentication and account management |
| Call Data | Caller/called numbers, duration, status, timestamps, cost | Call logging, billing, analytics |
| Call Recordings | Audio recordings of calls (when enabled) | Quality assurance, compliance, training |
| SIP Credentials | SIP usernames, encrypted passwords | Extension authentication with VoIP provider |
| Configuration Data | Settings, ring group config, number routing | Platform operation |
| Usage Data | Login times, IP addresses, session tokens | Security, fraud prevention, rate limiting |
| Billing Data | Balance, transaction history, call costs | Billing management and financial records |
We use the information collected for the following purposes:
Call recording is an optional feature that can be enabled per extension or ring group. When enabled:
The Platform integrates with the following third-party services to provide telephony functionality:
We do not sell your personal data to third parties. We do not use your data for advertising purposes.
We retain data for the following periods unless you request deletion or applicable law requires otherwise:
We implement appropriate technical and organisational measures to protect your data, including:
No method of transmission or storage is 100% secure. We cannot guarantee absolute security.
The Platform uses a role-based access control system:
Each user can only access data belonging to their assigned tenant. Tenant data is fully isolated.
Depending on your jurisdiction, you may have the following rights regarding your personal data:
To exercise any of these rights, contact us at privacy@nexadial.com.
The Platform uses session cookies to maintain your authenticated state. These are:
No third-party analytics or advertising cookies are used on the Platform.
The Platform is intended for business use only and is not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy periodically.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: